How do I file a car insurance complaint in Texas?

How do I file a car insurance complaint in Texas?

The Texas Department of Insurance (TDI) describes how a person can make a complaint about an auto insurance company in Texas, and which complaints it says it can help with. TDI says many issues can be resolved by talking to the insurance company or agent.¹ TDI says it can help with complaints against the insurance companies, agents and adjusters it regulates.¹ TDI’s auto guide says a complaint to TDI must be in writing.² TDI says to use its online complaint system to describe the complaint and upload documents such as pictures or letters to and from the company.¹ TDI’s Help Line is 800-252-3439¹. TDI’s own wording for the online step is:

Use our online complaint system to tell us about your complaint and upload any documents you think we need.

What contact options does TDI list on its auto complaint page?

Option	What TDI says
Online complaint system	Use it to describe the complaint and upload documents such as pictures or letters to and from the company.1
TDI Help Line	TDI’s Help Line is 800-252-34391.

What the sources do not state

The sources used here do not state how long TDI takes to resolve a complaint or which documents TDI needs for a particular complaint.

Next step

TDI publishes its own text on the TDI auto insurance complaint page. The filing lookup tool is where to look up filing details for a situation.