Can I file a complaint with TDI about the other driver's insurance company in Texas?

Can I complain to TDI about another driver’s insurance company in Texas?

The Texas Department of Insurance (TDI) makes two statements about complaints against another driver’s insurance company in Texas. TDI’s page “Get help with an auto insurance complaint” says TDI probably won’t be able to help if a person is in an accident and the other driver’s insurance company won’t accept liability.¹ TDI’s page “Accident not your fault? Here’s how to deal with the other driver’s insurance.” says that if a person files a complaint about another driver’s insurance company, the company must write back explaining why it is denying a claim or paying a certain way.² TDI also says it can’t decide who was at fault in an accident.¹ The wording on the first page is:

For instance, we probably won’t be able to help you if you’re in an accident and the other driver’s insurance company won’t accept liability.

What does TDI say the other driver’s insurance company must do after a complaint?

The wording on the second page is:

If you file a complaint about another driver’s insurance company, the company must write back to you explaining why they’re denying a claim or paying a certain way.

What the sources do not state

The sources used here do not state whether TDI resolves a dispute over liability, or which of the two statements applies to a particular complaint.

Next step

TDI publishes its own text on the TDI page on dealing with the other driver’s insurance. The filing lookup tool is where to look up filing details for a situation.